Frequently asked questions

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What is online therapy?

Online therapy, also known as e-therapy, e-counseling, and teletherapy is a relatively new development in mental health in which a therapist provides psychological advice and support over the internet. Initially online therapy attempted to better support clients especially when they are most vulnerable by utilising instant messaging and allowing for access to Psychologists outside of the prescribed hours. Online therapy is another format that appears to continue to indicate empirical results. Due to lifestyles, convenience, and accessibility; online therapy attracts many people and continues to demonstrate positive outcomes.

‘Psyche’ makes professional counseling available, anywhere, through a computer, tablet or smartphone.

How many people use online therapy?

As of April 2017, more than 1,500,000 people in America alone signed up to one online therapy provider. Over 2,500 counselors provided services through the platform.

Is ‘Psyche’ right for me?

Online therapy may be right for you if you’re looking to improve the quality of your life. Whenever there is anything that interferes with your happiness or prevents you from achieving your goals, online therapy can help. With over 12000 hours of clinical experience I have specialised in specific issues, such as stress, anxiety, relationships, depression, addictions, eating, sleeping, trauma, anger, family conflicts, LGBT matters, grief, self esteem and more.

Online Therapy is not the right solution for you if any of the following is true:

  • You have thoughts of hurting yourself or others
  • You are a under 18. See the government site Headspace if you are for more support
  • You are in an emergency situation
  • You have been diagnosed with a severe mental illness, or in psychiatric care
  • You do not have a device that can connect to the Internet or you do not have a reliable Internet connection.

Can ‘Psyche’ substitute traditional face to face therapy?

Peter is a registered national Psychologist with over 12 000 hours of face to face clinical experience. While the service may have similar benefits, it’s not always capable of perfectly substituting for traditional face-to-face therapy in every case.

How do live video sessions work?

You can also have a video session with your counselor where you see each other and talk with each other in a virtual face-to-face setting (similar to Skype).
To have a virtual face to face setting, online therapy provides the opportunity to talk with your counselor by video conferencing. After registration on the Psyche website you will need to schedule a time with your counselor using ‘Health Kit’, practice management software. Billing also occurs at this stage.

While being competent with Zoom and What’s App the preferred platform is Skype. Either send an invite on Skype to ID; Psyche Net or email your Skype ID to be later invited prior to the session.

At the pre-arranged time you will be prompted to start the video session. After you confirm, you will immediately begin video chatting with your counselor.

How can I be sure that this is an effective form of counseling?

There are many studies that confirm the effectiveness of the online medium for making life changes. A recent study by a UC Berkeley researcher reports that clients of online therapy are more satisfied with online text-based counseling than face-to-face counseling. Feedback by America’s biggest online therapy organisation reports that more people have had this service helped them make a tremendous change in their lives.

How is my privacy protected?

Utilising best practice state-of-the-art technology, operation, and infrastructure with one thing in mind: protecting your privacy and safeguarding the information you provide. Our privacy and confidentiality standards are more advanced than what is required by law or regulations, so you can feel safe and comfortable.

  • You don’t need to formally identify yourself, just your location at the beginning of the session
  • Everything you tell your counselor is protected by strict national laws.
  • We don’t cooperate or work with any employers, so nothing needs to be shared, reported or filed with them.
  • Like face to face therapy all confidentiality requirements are the same. Psychological notes made before, during or after the sessions are kept in secured location with password restrictions.

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